Last Updated 11/05/2019

WILD APPLE DESIGN GROUP provides web hosting services to customers around the world. The following terms of service (TOS) are designed to provide our customers a clear and transparent understanding of what we expect of them while they are using our service(s). The use of WILD APPLE DESIGN GROUP service(s) represents your acceptance and agreement to WILD APPLE DESIGN GROUP (TOS), regardless of whether you have read them or not.

WILD APPLE DESIGN GROUP strives consistently and diligently with a team of engineers to maintain reliable, fast and secure hosting services. Customer acknowledges that occasionally services may be inaccessible or inoperable for various reasons, including periodic maintenance procedures or upgrades ("Scheduled Downtime"); or service malfunctions, and causes beyond our control or which are not reasonably foreseeable by WILD APPLE DESIGN GROUP, including the interruption or failure of telecommunications or digital transmission links, hostile network attacks, or network congestion or other failures.WILD APPLE DESIGN GROUP has no responsibility for downtime resulting from a user's actions or third party services that could impact customers website, some examples include but are not limited to services that rely on third party  APIs, DNS services, CDNs, Domain Registration, and embedded third party scripts that can be added to web pages using our content management system. WILD APPLE DESIGN GROUP will provide at least 48 hours advance notice to customers for Scheduled Downtimes if they exceed 15 minutes. 

Web Hosting Payment
For your convenience your hosting services will auto rebill on an annual basis, other payment terms are available upon request. If you do not want your account to automatically billed, you must notify us before the date that the re-billing is due to take place. WILD APPLE DESIGN GROUP accepts checks and all major credit cards. Hosting plans will automatically renew until a plan is canceled.

Failure to Make Payment
WILD APPLE DESIGN GROUP may temporarily deny or terminate service upon the failure of the customer to pay the charges when due. Such termination or denial will not relieve the customer of responsibility for the payment of all accrued charges and any collection fees.

Suspended Accounts
Failure to make payment on hosted services may result in suspension (45 days thereafter of dated invoice) and archived for (90 Days). After 90 Days the customer account will be permanently removed from the WILD APPLE DESIGN GROUP network.

Reactivation
If an account is suspended a one-time reactivation fee of $35 will be applied.

Cancellation
You may cancel an account at any time by sending an email to support@wildappledesigngroup.com. The customer’s account will remain active until the end of the subscription. Any customer who follows standard procedures for canceling hosting is entitled to a hosting refund equivalent to the length of time that has been paid for, but not used. This refund is calculated based on a daily rate, depending on the hosting plan that was ordered.

Moving Website to a New Provider
WILD APPLE DESIGN GROUP does not provide access to a self-service hosting control panel unless specifically requested by the client and mutually agreed upon by WILD APPLE DESIGN GROUP. The customer is responsible for planning the transition with new web host / developer where they have full access to export the website directly from the control panel.

If leaving WILD APPLE DESIGN GROUP’s hosting,  WILD APPLE DESIGN GROUP can package up the web site files upon written request. WILD APPLE DESIGN GROUP will export the database and provide any additional account(s) credentials to third-party services to the customer for a one-time fee of $850. If additional assistance is required WILD APPLE DESIGN GROUP can help support the migration of web services billed at an hourly rate of $150/hour. 

WILD APPLE DESIGN GROUP does not provide support to websites not hosted on our server environment. Once a website is turned over to the client and/or their provider, all WILD APPLE DESIGN GROUP warranties and support are null and void.

Website Content
All services provided by WILD APPLE DESIGN GROUP are to be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or Local law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, material that jeopardizes national security, or material protected by trade secret or other laws. The subscriber agrees to insure and hold harmless WILD APPLE DESIGN GROUP from any claims resulting from the subscriber's use of WILD APPLE DESIGN GROUP services which damages the subscriber or any other party. Customer also claims responsibility for any photos/images they post on their website in particular stock art and intellectual property rights of third parties (e.g. trademark, patent or copyright infringements). The customer represents to WILD APPLE DESIGN GROUP and unconditionally guarantees that any elements of text, graphics, photos, designs, trademarks, or other artwork furnished to WILD APPLE DESIGN GROUP for inclusion. Pages are owned by the customers or that the customer has permission from the rightful owner to use each of these elements, and will hold harmless, protect, and defend WILD APPLE DESIGN GROUP from any claim or suit arising from the use of such elements furnished by the customer. In short, don't publish artwork, content, or photographs that don't belong to you unless you have permission.

Offensive Behavior
Racist, intolerant, "hate" defamatory, "stalking", invitations to fight, threatening or any communication of any nature that we decide, in our sole discretion, as being improper, will result in service termination without prior notice.

Accepting Credit Cards Though Your Web Site
Due to strict compliance with PCI standards customers who plan to accept credit cards via their web site must get a merchant account + payment gateway or you can use services such as Stripe.com or PayPal.  PCI standards not only protects your cardholder data and prevents theft, but it's also a requirement for any merchant who accepts credit cards for business. For more information about Merchant Services or Payment Gateways please contact us.

Privacy Policy
Adding a Privacy Policy to your web site is required to meet today's strict PCI compliance.  A Privacy Policy describes your privacy rights regarding the collection, use, storage, sharing and protection of your client's personal information that you collect from online transactions.

SSL Certificates
All customer sites get an SSL certificate, by default this is setup to render on all pages and not just store checkout pages and login pages.  SSL offers a layer of protection and accordingly to Google helps your site pages better index.

Restrictions
WILD APPLE DESIGN GROUP websites are offered as a managed hosted platform. Our team takes care of the updates to our network and the core software and apps that power our customer websites.  This configuration provides our team a level of quality control by only hosting technologies that we ourselves use or approve. We restrict the installation of third party software or plugins that could potentially impact security or performance.  Dissimilar to the traditional hosting WILD APPLE DESIGN GROUP hosted services are not intended to be used or accommodate third party developers therefore the following services are prohibited.

  • Server Access, FTP, SSH 
  • Installation of Third Party Software is prohibited unless WILD APPLE DESIGN GROUP approves such technologies, for example a third party app or plugin.
  • Access to DNS hosting

DNS Hosting
Upon request WILD APPLE DESIGN GROUP does offer Domain Name System (DNS) services however due to the nature of our environment we cannot provide customer access.  The controls live within an online dashboard that only select WILD APPLE DESIGN GROUP employees have access to.  If the customer is using a third-party network to host their DNS, WILD APPLE DESIGN GROUP cannot be held liable for unexpected service outages resulting from your DNS provider.  In the event the client requests WILD APPLE DESIGN GROUP to make changes to client DNS services on their behalf, WILD APPLE DESIGN GROUP is also not liable for unexpected service outages if a service is not configured properly.

Domain Registry
WILD APPLE DESIGN GROUP is partnered with ENOM a domain name registry.  Customers can purchase domain name via WILD APPLE DESIGN GROUP and select to have our team manage the billing.  Customers can also request to self-service their domain names where a sub-account is created and any customer domain names are pushed to an account where the customer has full access,.  In this setup the customer also claims responsible for the billing. If your domain name is registered with WILD APPLE DESIGN GROUP or a third party domain registry the customer is responsible for the renewal and upkeep of paying for the service. If a customer forgets to renew their domain name WILD APPLE DESIGN GROUP is not responsible for any downtime of web services that may occur or additional fees to rescue a delinquent domain from a registry-hold or what they call the redemption grace period. Generally speaking, once a domain expires, the owner has up to 75 days to renew it, and the costs associated with a renewal usually increases as the domain moves from Hold (Registrar-Hold).

Email Services
WILD APPLE DESIGN GROUP does not include email services with our hosting packages. WILD APPLE DESIGN GROUP has partnered with Google Apps to offer business class cloud–based email services or the customer can use any email service they want. 

Google Analytics
Google Analytics is a free service provided by Google. Out of the box it provides rich insight on your overall traffic plus a lot more information about your audience and behavior. In most cases, WILD APPLE DESIGN GROUP will setup the default install and integrate Google Analytics with your web site. Additional Custom Reporting is also available upon request for an additional fee or as part of an ongoing service contract if you choose. Please note Google Analytics is a third party solution provided by Google whereas software options continuously change.  WILD APPLE DESIGN GROUP does not automatically enable new features as they are released unless specifically requested by the client.

Access and Use
WILD APPLE DESIGN GROUP is not responsible to Customer for unauthorized access to Customer Data or unauthorized use of the Services through authorized or unauthorized access provided by Customer to third parties.  Customer is responsible for the use of the Services by any of Customer’s employees, affiliates, officers, directors, shareholders, agents or representatives, or any other third party given access to the Service, and any third party who gains access to Customer Data or Services as a result of Customer’s failure to use reasonable security precautions.

HIPAA
In short don’t collect sensitive information that includes Protected Health Information ("PHI"), as that term is defined Title II, Subtitle F of the Health Insurance Portability and Accountability Act of 1996, as amended.  In other words if the customer needs to store PHI data (social security numbers, health records etc.), Customer and WILD APPLE DESIGN GROUP shall enter into an agreement into a Business Associate Agreement ("BAA") to provision a HIPAA compliant hosted service.  The BAA is a legal contract that describes how the business associate adheres to HIPAA.

Courtesy Services
All services such as daily backup, ssl security certificates, core software updates to the platform or apps that we develop customer websites are managed by WILD APPLE DESIGN GROUP.

Changes to (TOS)
WILD APPLE DESIGN GROUP reserves the right to revise, alter and update the above (TOS) without notice at any time at its sole discretion and can apply any and all changes and updates retroactively.